Autobuddy SA – Strict Refund Policy
At Autobuddy SA, all parts are supplied based on customer-provided information and supplier verification. By purchasing from Autobuddy SA, the customer agrees to this strict refund policy.
1. No Refund Policy (General Rule)
Autobuddy SA operates under a strict no-refund policy.
Refunds will NOT be issued in the following cases:
- Parts correctly supplied based on client information
- Incorrect parts ordered by the customer
- Change of mind or no longer required items
- Delays caused by suppliers, couriers, or external factors
- Customers are solely responsible for confirming compatibility before purchase, including providing a VIN/Engine Number & sample images where applicable.
2. Limited Refund Eligibility (Autobuddy SA Error Only)
A refund will ONLY be considered if:
- Autobuddy SA has supplied a part which does not match the clients supplied information, in this event all requests must be submitted within 48 hours of delivery, any requests for refunds after 48 hours will not be considered.
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3. Strict Non-Refundable Items
The following items are non-refundable under any circumstances:
- Parts correctly supplied based on provided or confirmed information
- Electrical or electronic components (once opened, tested, or installed)
- Special-order, imported, or non-stock items
- Clearance or sale items
- Items damaged due to incorrect installation, misuse, or negligence
- Items not in original packaging with all components intact
4. Mandatory Inspection & Return Conditions
All items must be returned for inspection before any consideration:
- Item must be unused, uninstalled, and in original condition
- Original packaging, seals, and labels must be intact
- Proof of purchase must be provided
Autobuddy SA reserves the right to reject any refund if these conditions are not strictly met.
5. Supplier Authority & Liability
All parts are subject to supplier/manufacturer validation.
- Autobuddy SA acts strictly as a reseller/intermediary
- Refund approval may require supplier inspection and authorization
- Autobuddy SA does not have final authority on defect-related refunds
6. Supplier Investigation Period
For any defect or dispute claim:
- The item may be sent to the supplier for testing
- The investigation period may take up to 30 business days (or longer)
- No refund, replacement, or credit will be issued until the supplier provides a final decision
The supplier’s decision is final and binding.
7. Refund Outcomes (If Approved)
If a refund is approved (rare and at Autobuddy SA discretion):
- Refunds may be issued as:
- Store credit, OR
- Original payment method (at our discretion)
- Banking delays are outside Autobuddy SA control
8. Shipping Costs
- Original shipping fees are non-refundable
- Return shipping is the customer’s responsibility in all cases
- Autobuddy SA is not liable for items lost or damaged during return transit
9. Final Decision
Autobuddy SA reserves the right to:
- Decline any refund request that does not strictly comply
- Make the final determination on all refund claims
By completing a purchase, the customer confirms full acceptance of this Refund Policy.