Autobuddy SA – Strict Refund Policy
At Autobuddy SA, all parts are supplied based on customer-provided information and supplier verification. By purchasing from Autobuddy SA, the customer agrees to this strict refund policy.
1. No Refund Policy (General Rule)
Autobuddy SA operates under a strict no-refund policy.
Refunds will NOT be issued in the following cases:
- Parts correctly supplied based on client information
- Incorrect parts ordered by the customer
- Change of mind or no longer required items
- Delays caused by suppliers, couriers, or external factors
- Customers are solely responsible for confirming compatibility before purchase, including providing a VIN/Engine Number & sample images where applicable.
2. Limited Refund Eligibility (Autobuddy SA Error Only)
A refund will ONLY be considered if:
- In the event that a supplied part does not match the purchase order description, customers must submit a refund request within 48 hours of delivery. Autobuddy SA will not consider any requests after this timeframe..
- We reserve the right to cancel orders for out-of-stock parts and issue a full refund to the client.
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3. Strict Non-Refundable Items
The following items are non-refundable under any circumstances:
- Parts correctly supplied based on listed part description
- Electrical or electronic components (once opened, tested, or installed)
- Special-order, imported, or non-stock items
- Items damaged due to incorrect installation, misuse, or negligence
- Items not in original packaging with all components intact
4. Mandatory Inspection & Return Conditions
All items must be returned for inspection before any consideration:
- Item must be unused, uninstalled, and in original condition
- Original packaging, seals, and labels must be intact
- Proof of purchase must be provided
Autobuddy SA reserves the right to reject any refund if these conditions are not strictly met.
5. Supplier Authority & Liability
All parts are subject to supplier/manufacturer validation.
- Autobuddy SA acts strictly as a reseller/intermediary
- Refund approval may require supplier inspection and authorization
- Autobuddy SA does not have final authority on defect-related refunds
6. Supplier Investigation Period
For any defect or dispute claim:
- The item may be sent to the supplier for testing
- The investigation period may take up to 30 business days (or longer)
- No refund, replacement, or credit will be issued until the supplier provides a final decision
The supplier’s decision is final and binding.
7. Refund Outcomes (If Approved)
If a refund is approved (rare and at Autobuddy SA discretion):
- Refunds may be issued as:
- Store credit, OR
- Original payment method (at our discretion)
- Banking delays are outside Autobuddy SA control
8. Shipping Costs
- Original shipping fees are non-refundable
- Return shipping is the customer’s responsibility in all cases
- Autobuddy SA is not liable for items lost or damaged during return transit
9. Final Decision
Autobuddy SA reserves the right to:
- Decline any refund request that does not strictly comply
- Make the final determination on all refund claims
By completing a purchase, the customer confirms full acceptance of this Refund Policy.