Autobuddy SA – Return Policy
At Autobuddy SA, we understand that sometimes parts need to be returned. This policy outlines the conditions under which returns are accepted.
1. Return Period
Customers may request a return within 7 days of receiving the order.
Return requests submitted after 7 days may not be accepted unless covered under warranty.
2. Conditions for Returns
To qualify for a return:
- The item must be unused and uninstalled
- The item must be in original packaging
- All seals, labels, and serial numbers must be intact
- Proof of purchase (order number or invoice) must be provided
We reserve the right to decline returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
- Electrical components that have been opened, installed, or tested
- Special-order or imported parts
- Clearance or sale items
- Items damaged due to incorrect installation
4. Return Process
To initiate a return, customers must:
- Contact our support team with their order number.
- Provide a reason for the return.
- Wait for return authorization and instructions.
Returns sent without prior authorization may be refused.
5. Return Shipping
- Customers are responsible for return courier costs unless the return is due to our error.
- We recommend using a trackable courier service.
- Autobuddy SA is not responsible for items lost in transit during return shipping.
6. Inspection & Outcome
Once received, the item will be inspected.
After inspection, the customer will be notified whether:
- The return is approved for refund
- The return qualifies for exchange
- The return is rejected (with reason provided)