Autobuddy SA – Shipping & Delivery Policy
At Autobuddy SA, we aim to deliver your automotive parts safely and efficiently anywhere in South Africa.
1. Shipping Partners
We use trusted national courier services, including:
- The Courier Guy
- PUDO (locker-to-door/locker delivery)
- Other major South African courier partners where required
The courier used may depend on delivery location, parcel size, and service availability.
2. Delivery Timeframes
- Standard delivery time: 3–7 business days
- Delivery timelines begin once the order has been processed and dispatched.
- Orders placed on weekends or public holidays will be processed on the next business day.
Please note: Delivery times may vary slightly depending on your area (main centres vs regional/outlying areas).
3. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Once dispatched, customers will receive a tracking number (where applicable).
4. Shipping Costs
- Shipping fees are calculated at checkout based on location and parcel size.
- Promotional free shipping (if offered) applies only to qualifying orders.
5. Delivery Responsibility
- Customers must ensure that delivery details are accurate.
- Autobuddy SA is not responsible for delays caused by:
- Incorrect delivery addresses
- Customer unavailability
- Courier operational delays beyond our control
6. Damaged or Missing Parcels
If your parcel arrives damaged:
- Notify us within 24 hours of receiving the package.
- Provide clear photos of the packaging and product.
- Do not install or use the damaged item.
We will investigate with the courier partner and resolve the matter accordingly.